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Privacy Policy

Last Updated: October 20, 2025

EEC Acquisition, LLC d/b/a Smart Care Equipment Solutions (“Smart Care”), understands the importance of your privacy and we take our responsibility to protect it seriously. This Privacy Policy (the “Policy”) describes the types of personal information we collect from you through when you visit our websites, purchase services from us, communicate with us, inquire about our services, engage with our advertisements, or otherwise interact with us (collectively, the “Services”). This Policy also describes what information we collect from you, how we use personal information, who we may share your information with, and certain rights and options you have regarding your information.

By providing us with personal information or using the Services, you expressly consent to the information-handling practices described in this Policy. If you do not agree with this Policy, please do not use the Services or provide us with your information.

Important Information About This Policy

While we always aim to provide complete and transparent information about how we process your personal information, we reserve the right to amend or update this Policy from time to time, or to create additional policies, in order to accurately reflect changed circumstances or new legal requirements. As a result, it is important that you read this Policy closely.

To assist us in ensuring that we can provide the most accurate information possible, we ask that you check this Policy for updates. We also ask that, where we have an ongoing relationship with you and any of the data you have provided becomes no longer accurate, you keep us informed of this so we can amend our records accordingly.

Personal Information We May Collect or Receive About You

For the purposes of this Policy, “personal information” is any information that relates to an identified or identifiable natural person. In connection with the Services, we collect and receive the following types of information about you.

Information You Provide

Personal Information we collect from you includes the following categories. Please note that Smart Care operates on a business-to-business basis and does not collect any of the following categories of personal information directly from end users of its products.

  • Contact information. First name, last name, and your business contact information, including your business email address, mailing address, billing address, and telephone number.
  • Account information. For Services that allow your business to create an account, your username, account password, and other information that we may request or that you may provide in connection with the account.
  • Transactional information. Details about your company’s, transactions with us, including method of payment, payments received, payment details, transaction history, products purchased, warranty information, and other information relating to your company’s purchases.
  • Marketing information. Details regarding informational and promotional materials you may have requested or received from us, the products in which you are interested, your responses to surveys that we ask you to complete for research purposes, your receipt of promotional communications, and information on your marketing or communication preferences.
  • Communications information. Details of any communications or inquiries you submit to us, including technical or customer support requests, through email, calls, chat, or other features or forms available on our website or via our Services.
  • Device and usage information. Details regarding how and when you use our Services, including the device used to connect to our Services, your IP address and device identifier, the frequency and duration of your usage, queries you submit on our website, the pages you view, what websites or search terms referred you to our Services, and information about your interaction with our Services.

We collect this information when you access, use, or navigate our Services, fill in forms on our Services, request information on our Services, communicate with us (including by phone, email, chatbot, or otherwise), interact with features of our Services, visit or engage with our social media pages, participate in surveys or sponsored activities, or otherwise provide us with personal information.

Please note that we may aggregate or anonymize the foregoing types of data such that they are no longer capable of identifying you, in which case they are no longer considered “personal information.”

Automatically Collected Information

Like most website operators, we use various technologies to automatically collect information about you. When you visit our website, we gather information made available to us by your computer, mobile, or other access device that tells us how you are using the website including, but not limited to, site or page views, key stroke data, mouse movement, scrolling, clicks, and typing. We use cookies, pixels, web beacons, GIFs, embedded scripts, and similar analytics and tracking tools (collectively, “Cookies”) to gather this information.

We may use Cookies for the following purposes.

  • Strictly necessary. We may use Cookies required for system administration, to prevent fraudulent activity, improve security, or allow you to make use of functionality on our website.
  • Analytical or performance. We may use Cookies to assess the performance of our websites, including as part of our analytic practices to improve the content offered through the online services. During some visits we may use software tools to measure and gather session information, including page response times, download errors, time spent on certain pages and page interaction information. For example, we may use Google Analytics, Google Tag Manager, and Google Marketing Platform (e.g., DoubleClick), or other similar tools and platforms, to perform site analytics, manage marketed website tags, and track user activity on our website to serve advertisements. More information on these tools can be found in Google’s privacy policy at https://policies.google.com/privacy.
  • Functionality. We may use Cookies to tell us, for example, whether you have visited the website before or if you are a new visitor and to help us identify the features in which you have the greatest interest. These cookies help us, for example, recognize you when you return website and speed up your searches on our website.
  • Advertising. We may use Cookies to deliver content, including advertisements, relevant to your interests on our website or on third-party sites based on how you interact with our content or the content on third-party sites (e.g., including social media platforms), as well as track the content you access (including video viewing). We may also disclose this information to third parties for this purpose so that they can serve you with relevant advertising on their websites.

Some Cookies we use are called “first-party cookies,” meaning they come from us or service providers acting at our direction and for our benefit. Other Cookies we use are called “third-party cookies,” meaning they are supplied by third-party vendors and partners. These third-party vendors or partners may collect your information simultaneously with our collection of such information and they may use your information for their own purposes. Choices you have with respect to the use of these technologies are explained in the Section below titled “Your Choices for Your Information.” For more information on our use of cookies, please see our Cookie Policy.

Do Not Track: our websites do not honor “Do Not Track” signals, and such signals will not impact the operation of the websites.

Information from Other Sources

We may obtain both personal and non-personal information about you from our business partners, vendors, contractors, suppliers, and other third parties and add it to other information we have collected. We, and the third parties we engage, may combine information we collect from you over time, and across the Services, with information obtained from other sources. This helps us improve the accuracy of our information, so we can improve our interactions with you.

Information from Social Media

If you interact with us on any social media platform, depending on your social media privacy settings, the personal information that you submit on the social media platform may be read, collected, or used by us as described in this Policy. In addition, where we respond to any interaction with you on social media, your account name/handle may be viewable by any and all members or users of our social media accounts.

Social media platforms operate independently from us and we are not responsible for the personal information that you choose to submit or link on any social media platform. We encourage you to review the privacy policies and settings of any social media platform with which you interact to help you understand their privacy practices.

How We Use Your Information

We (or the service providers acting on our behalf) use the personal information identified above for the following purposes:

  • Negotiating, entering into, and managing our relationship and agreements with your company, including providing our Services, issuing quotes, scheduling repair and maintenance visits, addressing warranty claims, processing payments, and responding to requests from your company.
  • Providing and optimizing your experience using our Services and ensuring that our content is presented to you in the most effective manner. This includes by leveraging third-party service providers who may provide functionalities we use to gather analytics and other insights into the users of our Services.
  • Communicating with you and responding to your inquiries and communicating regarding our products, our agreements with your company, and other issues (note: we may respond to you via SMS if you contact us via SMS).
  • Sending you promotional or informational communications and solicitations, tracking your marketing preferences, and for our internal marketing purposes.
  • Managing customer service issues, sending customer surveys, and otherwise soliciting and responding to customer feedback.
  • Developing, updating, and improving our Services and customer experience, and otherwise improving our knowledge and insights regarding customers.
  • Preventing and detecting fraud, financial crime, hacking activities, security breaches, and other unlawful activities in connection with the Services or the purchase or use of our platforms.
  • Enforcing our agreements with you or your company, complying with our legal or regulatory obligations, and defending or advancing legal claims.
  • Notifying you about changes to our products and Services, and material changes to this Policy.
  • If you are a job applicant, to process your application to our company, including facilitating and scheduling interviews or any other follow up items.
  • Performing other functions as otherwise described to you at the time of collection or to which you otherwise consent.

For more information about your options relating to your personal information and your communication preferences, see “Your Choices About Collection and Use of Your Information” below.

Our Marketing Efforts

Smart Care has implemented generally accepted standards of technology and operational security in order to protect personally-identifiable information from loss and misuse. Despite these precautions, Smart Care, however, cannot guarantee that unauthorized persons will not obtain access to your personally-identifiable information.

Transborder hosting and transfer of information

We may send you direct marketing communications from time to time, including news, updates, offers, and other announcements relating to our products and business. We may also disclose your information to those of our affiliates and related entities who have products or services that we believe may be of interest to you. We will only send marketing messages where the law allows us to do so and, if you no longer wish to receive marketing communications from us, then you can always unsubscribe using the option provided in the communication you received or by contacting us using the information below.

Disclosure of Your Information

When the information we collect is aggregated, anonymized, or otherwise does not identify you, it is no longer considered “personal information.” We may use such information for any purpose or disclose it to third parties, to the extent permitted by applicable law.

In addition, we may disclose your information to the following types of entities:

  • Service providers and third-party vendors that we use to administer our business and that are necessary to provide our products, for the Services, and to perform any contract with you or your company. For example, our IT providers, secure payment processing providers, email and phone communication providers, insurance providers, and data storage providers.
  • Affiliates, related entities, distributors, re-sellers of our products, and other business partners who may offer products or services that are relevant to you.
  • Marketing and advertising vendors that may assist with lead generation, hosting information relating to clients and potential clients, marketing automation, advertisement placement and targeting, and marketing campaigns and communications. Note, certain of our vendors who supply us with tracking technologies used on our Services (such as Cookies) may collect your information simultaneously with us when you visit the Services.
  • Analytics vendors in order to understand our Services traffic and usage patterns, optimize our Services, and identify potential new clients. Some of these vendors provide us with technologies that are deployed on our website and automatically collect information from and about your use of the website.
  • Regulatory and governmental authorities, law enforcement agencies, and courts, as necessary to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.
  • Our professional advisors, such as lawyers, accountants, and other similar advisors.
  • Buyers or other successors prior to or in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as a part of bankruptcy, liquidation, or similar proceeding, where the information is among the assets being transferred.
  • Other parties for any purpose we disclose at the time you provide the information.

Protection of Personal Information

We use appropriate administrative, technical, and physical measures to protect your personal information from loss, theft, and unauthorized use, disclosure, or modification. Please be aware that no data transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot ensure or warranty the security of any information you transmit to us and you do so at your own risk.

Your Choices For Your Information

We respect your right to make choices about the ways we collect, use, and disclose your information, so we try to offer you meaningful choices regarding your personal information. Some choices you have regarding personal information include the following.

  • Marketing Emails. As required by applicable laws, you can opt-out of receiving promotional emails from us by clicking the “opt out,” “unsubscribe,” or similar link in any such promotional emails and following the instructions provided.
  • Tracking Technologies. Depending on your browser or device, you may have the option to set the browser to accept all cookies, reject all cookies, notify you when a cookie is set, or delete cookies. Each browser and device are different, so we recommend you evaluate the tools and settings available in your browser or device, as well as any available instructions for the same. Please note that if you disable or delete cookies, you may not be able to access or use certain features of our website. The National Advertising Initiative also makes resources available to assist consumers in opt-out of certain tailored online ads, which you can access here: https://optout.networkadvertising.org/?c=1.
  • Google Analytics. As noted above, we use Google products in connection with the Services. If you would like to refrain from having your data collected by Google, Google has developed an opt-out browser that you can use – see https://tools.google.com/dlpage/gaoptout.
  • Declining to Provide Information. You can choose not to provide us with information we may request through our Services, but that may result in you being unable to use certain features of our Services, request information about our services, or initiate other transactions with us.
  • Do Not Track Mechanisms. Please note that our Services does not honor “Do Not Track” signals, and such signals will not impact the operation of the Services.
  • Jurisdiction-Specific Choices. See below for additional choices that may be afforded to you under the laws of your place of residence, see our “Rights Afforded to Certain Individuals” section below.

In addition to the above, you may contact us using the details provided at the end of this Policy with any questions about the choices relating to your personal information.

Additional Rights Afforded to Certain Individuals

California Residents

If you reside in California, you may have rights with respect to your personal information under California law. Please see our “Notice at Collection and Privacy Notice for California Residents” for more information.

Nevada Residents

Nevada residents have the right to direct companies not to sell certain types of personal information to third parties. Smart Care does not engage in any “sales” as defined by Nevada laws.

Links to Third-Party Services

Our Services may contain links to third-party Services. Such Services have separate privacy policies that you should review. We cannot take responsibility for the content of linked Services or those companies’ data-handling practices.

Data Location

Smart Care is located and conducts business in the United States. As a result, the information you provide to us may reside on servers or workstations located the United States. You understand and consent that information you provide may be transferred to the United States.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or other mandatory reporting requirements. To determine the appropriate retention period we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, whether we can achieve those purposes through other means, and the applicable legal requirements. We also consider any specific limitation periods under applicable law.

Children’s Privacy

Our Services are intended for a general audience and are not directed at children under the age of 16. Accordingly, we do not knowingly collect personal information from children under age 16 through the Services. Should we discover that a child under age 16 has provided us with personal information, we will use that information only to inform the child that we must have parental consent before receiving such information.

Changes to this Policy

Please note that we may change this Policy from time to time. If there are changes to our Policy, we will post them here and update the “Last Updated” date at the top of this document. Continued use of the Services after any changes is deemed to be acceptance of those changes. Accordingly, we encourage you to check the Policy periodically for updates.

How to Contact Us

If there are any questions regarding this Privacy Policy, or to make a complaint to use regarding our handling of your information, you may contact us using the information below.

EEC Acquisition, LLC d/b/a Smart Care Equipment Solutions

370 Wabasha St N Suite 1700, St Paul, MN 55102
info@smartcaresolutions.com
(800) 822-2303

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