Why Smart Care
National reach and local expertise focused on our customers.
Our Leadership
Driving our growth centered on customer success and employee satisfaction.
Building a culture of
innovation and growth
Great companies are built by leaders who inspire people to think differently, act boldly, and grow together. At Smart Care, our leadership team brings deep industry expertise and entrepreneurial drive—cultivating a culture where diverse perspectives fuel innovation and where every team member has the chance to do their best work.
James Mylett
Chief Executive Officer
Being curious is an attribute embraced here at Smart Care. It is our collective curiosity that compels us to always challenge status quo in pursuit of a better way forward for our people and our customers.
Veronica Lubatkin
President and Chief Financial Officer
Driven by action and focused on delivering value for every customer and stakeholder.
Andrew Scherbauer
Chief Operating Officer
Here at Smart Care, we’re a service business built on people helping people. When our technicians are supported and equipped to do their best work, our customers experience service that’s dependable, thoughtful, and delivered with care.
Robert Darbonne
Chief Revenue Officer
Every customer relationship is earned twice, once when we win it, and again every day as we work hard to keep it. That comes down to three things: taking care of our people, taking care of our customers, and protecting our brand.
Krishnan Narayan
Chief Technology Officer
At Smart Care, we strive to harness technology to remove every point of friction for our technicians, empowering them to deliver seamless, trusted service to our customers.
Carrie Toth
Chief Marketing Officer
We earn our customers’ trust by combining deep expertise with integrity, a proven commitment to safety, and delivering the reliable, measurable value they depend on.
Jenna Susanke
Chief People Officer
When our people thrive, our customers do too. That’s the virtuous cycle that powers everything we do and what makes Smart Care the partner customers trust, and the employer people choose.
Rick White
Regional Vice President
At Smart Care, our expertly trained and highly motivated technicians partner with our dedicated staff to consistently deliver a world-class customer experience.
Justin Lavoie
Regional Vice President
Our goal is bigger than service, we’re driven by purpose, empowering our people and elevating the customer experience to create lasting impact.
Frank Petrosino
Vice President of Acquisitions
We are building a culture that empowers people to do their best work, and our success will be driven by how quickly we learn and put that learning into action.
From vision to values in action
From empowering our people, to caring for our customers and communities, explore what drives us and the difference we make nationwide.
Our Technicians
Highly trained to deliver solutions across a breadth of equipment and facilities.
Community Care
Partnering with local kitchens to keep resources focused on people in need.
